Arogya Guru Pvt. Ltd. (“Company”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, or interact with our services.
By accessing or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect the following information when you interact with our website, app, or services:
- Full Name
- Phone Number
- Email Address
- Location details (city, state, country)
- Billing and shipping address (if applicable)
- Payment information (processed by secure third-party payment gateways)
- Any information you voluntarily share via forms, surveys, or feedback
1.2 Non-Personal Information
We may automatically collect:
- Device information
- Browser type and version
- IP address
- Cookies and usage data
- Pages visited, time spent, and interaction patterns
1.3 Sensitive Personal Information
We do not collect sensitive personal information unless explicitly provided for service purposes (e.g., health details for wellness consultations).
2. How We Use Your Information
We use your information to:
- Provide and manage our services
- Process orders, bookings, or payments
- Communicate with you regarding updates, promotions, or customer support
- Improve user experience and service quality
- Maintain internal records and comply with legal requirements
- Analyse website/app performance and user behaviour
- Enhance security and prevent fraud
5. Data Security
We use industry-standard measures to safeguard your information, including:
However, no internet-based service is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information only as long as:
- Required to fulfil the purpose for which it was collected
- Required by law
- You maintain an active account with us
You may request deletion of your data at any time.
7. Your Rights
Depending on your applicable laws, you may:
- Access your personal information
- Update or correct your information
- Request deletion of your data
- Withdraw consent for marketing communication
- Request restriction of processing
- Request a copy of your stored data
To exercise any of these rights, contact us at:
8. Third-Party Links
Our website/app may contain links to external sites.
We are not responsible for the privacy practices, content, or policies of these third-party websites.
9. Children’s Privacy
We do not knowingly collect information from children under 18 years of age.
If such data is unintentionally collected, we will delete it immediately upon notification.
10. Updates to This Policy
We may update or change this Privacy Policy at any time. Changes will be posted with an updated “Last Updated” date.
11. Contact Us
For any questions, concerns, or requests related to this Privacy Policy, please contact us:
Address
Balaji Layout, Banashankari III stage, Bengaluru-85